Skip to main content Skip to main menu

Accessibility Report Questions for Public Sector Organzations

Under the AODA, public sector organizations must complete accessibility reports every two years. The next accessibility reports for public sector organizations are due on December 31st, 2019. The Ontario government will not give any extensions after December 31st, 2019. Here, we answer some accessibility report questions that workers should know how to answer.

Accessibility Report Questions: Public Sector 

To begin with, the yes-or-no questions in accessibility reports for public sector organizations ask whether an organization complies with mandates in the AODA. Furthermore, each question should include a link to the mandate or rule it asks about. Likewise, other links lead workers to resources that help them learn what they should do to follow the rules. Workers can use these links to remind themselves what the mandates are and think about whether their organization complies. Then, workers complete the form by responding to each question with yes or no. Moreover, they can also write comments under each question.

Accessibility Report Questions about Customer Service

Organizations providing customer service will need to answer questions about whether they comply with AODA customer service requirements. For instance, whether they:

Accessibility Report Questions about Employment

Additionally, organizations also need to respond to questions about how accessible their employment practices are. For instance, they may be asked whether they:

Accessibility Report Questions Questions about Information and Communications

Similarly, organizations will need to confirm that they provide information in ways that people with disabilities can access. For instance, they may need to state whether they have:

Accessibility Report Questions Questions about Transportation

Likewise, organizations that provide transportation will need to answer questions about the accessibility of their vehicles and services. For example, they may be asked whether they have:

Accessibility Report Questions about Public Spaces

Finally, organizations that have built or renovated public spaces will need to verify that these spaces are accessible. For instance, they may need to confirm that people with disabilities can access:

In other words, these questions in accessibility reports for public sector organizations help workers learn how well their business obeys the law. Our next article will cover how the Accessibility for Ontarians with Disabilities Division (AODT) audits organizations to verify compliance.