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Heathrow Enhances Service for Passengers with Hidden and Visible Disabilities

18 December, 2017

Heathrow today announced a multi-million pound package of investments and tools to improve the travel experience of passengers with disabilities and mobility restrictions at the airport.


  • Airport and airline partners invest £23 million in new contract with partner OmniServ to improve passenger service for those living with disabling conditions or mobility restrictions

Struggle Ongoing for People with Service Dogs

By Andrew Philips, Special to Postmedia Network
Friday, August 5, 2016 5:29:00 EDT PM

ANDREW PHILIPS/SPECIAL TO THE PACKET & TIMES While Judy German, pictured with her dog guide, Reno, says she has suffered her share of slights over the years when it comes to bringing her dog into businesses, it has only happened once since she moved to Orillia.


Taking Proactive Steps to Comply With the AODA is a Smart Business Move

Published on Wednesday December 26, 2012
Sharon Aschaiek Special to The Star

Blending into the building’s exterior design, a curved concrete ramp is the first clue that The Foundery embraces accessibility.

Similar clues can be found almost everywhere inside the co-working and event space at 376 Bathurst St. in Toronto’s west end: flexible work stations with customizable desks and chairs; cupboards and lockers at wheelchair height; fully accessible main-floor washrooms; and an elevator for the two-storey space.


Ontario Accessibility Standards: What Comes After the December 31, 2012 Reporting Deadline?

by Yosie Saint-Cyr
December 20, 2012

Ontario’s Accessibility Standard for Customer Service came into effect on January 1, 2012 for all businesses and not-for-profits in the province with more than one employee. If an organization has more than 20 employees, an online report must be filed by December 31, 2012 to demonstrate to the government that accessibility has been achieved under the Customer Service Standard.


Blind Hamiltonians Fight for the Right to Keep Their Bus Passes

Al MacRury Tue Dec 11 2012

Some legally blind Hamilton Street Railway riders are shocked by the city’s recent decision to take away their “free” bus passes.
Hamilton Spectator file photo Blindsided.

That’s how some legally blind Hamilton Street Railway riders — including myself — feel about their municipality’s recent decision to take away their “free” bus passes. And using the Accessibility for Ontarians with Disabilities Act (AODA) to justify such an action leaves us lost in the dark.