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AODA Resources

Resources on issues of accessibility and the Accessibility for Ontarians with Disabilities Act (AODA)

Accessible Information in Offices

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. In our last article, we outlined features that make private offices accessible for clientele with disabilities. In this article, we will cover best practices for accessible information in offices.


Office Accessibility

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible features in offices where clients come to do business. Office accessibility ensures that clients of all abilities can access the services they need.

Office Accessibility

Offices can welcome clients with assistive devices, like wheelchairs and scooters, when they have accessible structural features. For instance, some accessible features are:


Providing Accessible Hotel Service

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined features of accessible hotel rooms. In this article, we cover what staff can do to create an accessible hotel service experience for guests. In particular, we look at how staff can find ways to make their premises welcoming to guests who need accessible features that a hotel does not have yet.


Accessible Hotel Rooms for Guests with Various Disabilities

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in hotels. In this article, we cover accessible hotel rooms for guests with various disabilities.


Accessible Hotels: Making Guests of All Abilities Comfortable

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible customer service for hotels. Accessible hotels include features that ensure guests of all abilities have a comfortable stay.

Accessible Hotels

Hotels can welcome travellers with assistive devices, like wheelchairs and scooters, when they have accessible structural features. For instance, accessible hotels should have: