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AODA Resources

Resources on issues of accessibility and the Accessibility for Ontarians with Disabilities Act (AODA)

How to Provide Accessible Library Service

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in libraries. In this article, we cover what staff can do to create an accessible library service experience for patrons. In particular, we look at how staff can find ways to make their premises welcoming to patrons who need accessible features that a library does not have yet.


Library Accessibility Features

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline some of the features that can make libraries accessible. Library accessibility features allow people of all abilities to enjoy reading and create community together.


How to Provide Accessible Restaurant Service

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how restaurants can make menus and other written information accessible. In this article, we cover best practices for accessible restaurant service. In particular, we look at how hosts and servers can find ways to make their premises welcoming to diners who need accessible features that a restaurant does not have yet.


Providing Accessible Restaurant Information

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. In our last article, we outlined some of the features that can make restaurants accessible. This article will cover best practices for accessible restaurant information, especially menus. Restaurants can welcome more diners when they make sure that more people know about them and what they serve.


Improving Restaurant Accessibility

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline some of the features that can make restaurants accessible. Restaurant accessibility allows diners of all abilities to share good food and good company.

Improving Restaurant Accessibility

Welcoming Diners

Restaurants show their welcome for diners using assistive devices, like wheelchairs and scooters, when they have accessible structural features. For instance, some of the accessible structural features that restaurants might have are: