Under the AODA, the minister in charge of the act can make incentive agreements with organizations. Incentive agreements encourage organizations to provide more accessible services than the AODA requires them to. These agreements may help businesses find new and creative ways to serve citizens with disabilities.
Incentive agreements provide support to businesses that choose to become more accessible than the law requires. For instance, customer service providers can offer more extensive AODA training for workers. Similarly, small businesses, not required to document their customer service policies, can do so. Furthermore, businesses can enhance their hiring practices and actively recruit qualified workers with disabilities. Likewise, small private businesses, not required to create processes for writing accommodation plans, can do so.
In addition, businesses can prepare accessible formats and communication supports in advance, instead of waiting until a customer makes a request. Similarly, businesses with older websites can make that web content accessible. Moreover, transportation providers can offer more in-depth AODA training for transportation workers. Likewise, providers with older vehicles can retrofit them for accessibility or buy new vehicles. Finally, businesses can retrofit their spaces to include accessible features, such as parking. Similarly, small businesses, not required to have accessible outdoor eating areas, can install them.
When businesses make agreements with the minister, the two parties decide which requirements the business will exceed. In addition, they will agree on a timeframe, so that the business has a deadline for its goal. Finally, the minister may exempt some businesses from filling in part of their accessibility reports. This exemption may help businesses focus on meeting their new requirements.
Businesses may begin making incentive agreements because they value the incentives they receive. However, they may come to value how their efforts allow new customers, clients, and workers to access their spaces and services.