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Integrated Regulation

Note: Latest amendments, December 22, 2012 Amending O. Reg. 191/11

Table of Contents

Part I

General

Part II

Information and Communications Standards

Celebrating Us!

By John Rae
Notes for an address at the 7th Annual Simply People celebration at Nathan Phillips Square, Toronto,Tuesday, July 20, 2010.

Tonight is for us, and about us! Tonight is a time for us to celebrate our accomplishments and to redouble our efforts to bring about true equality for all persons with disabilities in Canada and around the world.

Website Accessibility for the Blind Gaining Ground

Last Updated: Thursday, April 1, 2010 | 1:08 PM ET

By Denise Deveau, Special to CBC News

According to the National Coalition for Vision Health, the number of visually impaired and blind Canadians will double over the next 25 years. (iStock)”I
have lived a very complex existence,” says Valentina Gal, a novel writer and consultant based in Toronto who says technology is a double-edged sword. On one hand, it’s essential for her writing. On the other, even the simplest of Google searches can turn into an hours-long marathon surfing session.

That’s because Gal has been blind since birth. And like many visually impaired people, she finds that functioning in the online world is not easy. That’s
despite the fact there are text-to-speech screen readers, Braille printers and other tools to help the cause.

Customer Service Guide

Table of Contents

  • 1. Introduction
  • 2. Background
    • a. Why does Ontario need accessibility standards?
    • b. What is the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)?
    • c. What other accessibility standards are expected?
  • d. How does the AODA relate to the customer service standard?
    • (i) Who is a person with a disability?
    • (ii) The customer service standard and other laws