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All posts by Greg Thomson

Improving Customer Service Feedback Processes

In the third review of the AODA, the Honourable David Onley recommends needed improvements to the Act. During the public meetings Onley held while preparing his review, attendees outlined many barriers that people with disabilities face. More improvements to the AODA would help to remove existing barriers and prevent future ones. Therefore, in addition to direct recommendations, Onley’s review also includes suggestions from attendees about how to remove these barriers. This article will explore improving customer service feedback processes.


Making Municipal Accessibility Advisory Committees More Effective

In the third review of the AODA, the Honourable David Onley recommends needed improvements to the Act. During the public meetings Onley held while preparing his review, attendees outlined many barriers that people with disabilities face. More improvements to the AODA would help to remove existing barriers and prevent future ones. Therefore, in addition to direct recommendations, Onley’s review also includes suggestions from attendees about how to remove these barriers. This article will explore attendees’ suggestions for making municipal accessibility advisory committees more effective.


Improving the AODA Standards Development Process

In the third review of the AODA, the Honourable David Onley recommends needed improvements to the Act. During the public meetings Onley held while preparing his review, attendees outlined many barriers that people with disabilities face. More improvements to the AODA would help to remove existing barriers and prevent future ones. Therefore, in addition to direct recommendations, Onley’s review also includes suggestions from attendees about how to remove these barriers. This article will explore attendees’ suggestions for improving the AODA standards development process.


Small Problems in Every-Day Accessibility

In the third review of the AODA, the Honourable David Onley recommends needed improvements to the Act. One of these improvements is the need to solve problems in every-day accessibility. During the public meetings Onley held while preparing his review, attendees stated that Ontarians do not have enough awareness about how accessibility impacts citizens with disabilities. Instead, the province needs cultural change to foster understanding of how small actions can make life better or worse for citizens with disabilities. Attendees also described some of the small changes that could easily improve their quality of life. As a result, Onley’s review recommends that the government and other organizations begin making the small changes that improve people’s lives.


A Government Strategy for Employing People with Disabilities

In the third review of the AODA, the Honourable David Onley recommends needed improvements to the Act. One of these improvements is a government strategy for employing people with disabilities.

A Government Strategy for Employing People with Disabilities

Strategy Goals

Attendees suggest that this strategy’s main goal should not involve increasing businesses’ awareness about the benefits of employing people with disabilities. While awareness is important, attendees state that the government’s strategy should focus on more specific goals and achieve measurable results. For example, the review recommends that the strategy’s measure of success should be the number of people with disabilities who access employment through its support.