All posts by Greg Thomson

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Many of these guidelines focus on accessible customer service in person. For instance, providers must:

Providing Accessible Customer Service in Person. Read full article.

• Train staff to interact with customers who have disabilities
• Welcome customers with:
  • service animals
  • support persons
  • assistive devices
  • communication devices
  • invisible disabilities
• Provide accessible information

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with invisible disabilities. In our last article, we described some invisible disabilities. In this article, we outline some best practices for serving customers with invisible disabilities.

Best Practices for Serving Customers with Invisible Disabilities. Read full article.

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. The term “disability” often brings to mind visible disabilities. In other words, providers can tell that a customer has a disability if they use an assistive device or a service animal. However, many people with disabilities do not use assistive devices or service animals. Instead, their disabilities are invisible. Nonetheless, providers must offer accessible service to customers with invisible disabilities. In this article, we describe some invisible disabilities and outline how providers must serve customers who have them.

Customers with Invisible Disabilities. Read full article.