Under the general requirements of the AODA, all public sector organizations must make new self-service kiosks accessible. Moreover, private sector organizations should also take accessibility into account when they design, procure, or acquire new kiosks. Accessible self-service kiosks allow organizations to serve more customers.
What are accessible self-service kiosks?
Self-service kiosks are electronic terminals that users can interact with. Customers or clients can use them to access products or services without staff assistance. For instance, people now use self-service kiosks to:
- Check out at stores
- Order food at restaurants
- Buy tickets at theatres
- Check in at airports
- Print ID cards in government offices
- Withdraw money from bank accounts