The Customer Service Standards of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. While some guidelines in the Standard apply to service in-person, other guidelines apply to both in-person and remote service. Moreover, one of the most popular kinds of remote service takes place online. More and more organizations now give customers the option to do business over the Internet. Consequently, a provider’s website can be as important as its storefront. However, many organizations’ websites are not accessible for customers with disabilities. Providers can expand their consumer market and gain loyal customers when they ensure online customer service accessibility.
All posts by Greg Thomson
ANALYSIS: How Some Barrie Businesses Make a Double-Amputee Feel Like a ‘Second-Class Citizen
Many shops and offices could use some accessibility upgrades, Barrie woman says News 06:55 AM by Chris Simon
Barrie Advance
Barrie resident Marlene Watson, 73, has been a double-amputee for about two years. She needs a wheelchair, but is also training to use a walker. She says many properties throughout the city, from businesses to health-care facilities, could do more to promote accessibility.
Providing Accessible Remote Customer Service
The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. Some of these guidelines focus on service in-person. For instance, organizations must serve customers who visit with their service animals or support persons. However, organizations also provide accessible remote customer service. For instance, providers may serve customers by phone, by email, or through contact forms on their websites. Many guidelines in the Customer Service Standard apply to both in-person and remote service. For example, whether service providers deal with customers on-site or at a distance, they must:
Accessibility Features and Equipment in Customer Service
The Customer Service Standard of the AODA gives service providers guidelines on how to start making their goods, services, and facilities accessible to customers with disabilities. The Standard mandates that service providers must offer accessibility features in customer service by:
- Training staff to interact with customers who have disabilities, including customers using:
A Modest Interim Victory for Joint Efforts by the AODA Alliance and Ontario Autism Coalition
Ford Government Agrees to Consult on Practices of Schools Refusing to Admit some Students with Disabilities to School for All or Part of The School Day
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
March 14, 2019
SUMMARY
Here is some potentially good news for students with disabilities in Ontario.