News articles regarding the Accessibility for Ontarians with Disabilities Act (AODA)
This week is National AccessAbility Week!
In Canada, we celebrate National AccessAbility Week (NAAW) every year starting on the last Sunday in May. The week raises awareness about accessibility and inclusion of people with disabilities in Canadian communities and workplaces. In 2019, National Accessibility Week takes place from Sunday, May 26th until Saturday, June 1st.
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline some of the features that can make libraries accessible. Library accessibility features allow people of all abilities to enjoy reading and create community together.
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible customer service for performance venues, such as movie and live theatres. Accessible theatres allow viewers of all abilities to enjoy performances of all kinds together.
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how to include accessible policies in retail stores. In this article, we cover what staff can do to create an accessible retail service experience for customers. In particular, we look at how staff can find ways to make their premises welcoming to customers who need accessible features that a store or mall does not have yet.
Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In this article, we first describe what print disabilities are and then outline how providers can serve customers who have them.
A print disability impacts someone’s ability to read printed material. For instance, people with print disabilities may:
