Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in hotels. In this article, we cover accessible hotel rooms for guests with various disabilities.
AODA Resources
Resources on issues of accessibility and the Accessibility for Ontarians with Disabilities Act (AODA)
Accessible Hotels: Making Guests of All Abilities Comfortable
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible customer service for hotels. Accessible hotels include features that ensure guests of all abilities have a comfortable stay.
Accessible Hotels
Hotels can welcome travellers with assistive devices, like wheelchairs and scooters, when they have accessible structural features. For instance, accessible hotels should have:
How to Provide Accessible Library Service
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in libraries. In this article, we cover what staff can do to create an accessible library service experience for patrons. In particular, we look at how staff can find ways to make their premises welcoming to patrons who need accessible features that a library does not have yet.
Library Accessibility Features
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline some of the features that can make libraries accessible. Library accessibility features allow people of all abilities to enjoy reading and create community together.
How to Provide Accessible Restaurant Service
Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how restaurants can make menus and other written information accessible. In this article, we cover best practices for accessible restaurant service. In particular, we look at how hosts and servers can find ways to make their premises welcoming to diners who need accessible features that a restaurant does not have yet.