AODA Resources

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. In our last article, we outlined features that make municipal and provincial buildings accessible. In this article, we will cover best practices for how to make government information accessible. 

Making  Government Information Accessible. Read full article.

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible customer service for municipal and provincial government offices. Accessible government offices ensure that residents of all abilities can participate in their local governments and access needed services.

Accessibility For Ontario Government Offices

Structural Features

Government offices can welcome residents with assistive devices, like wheelchairs and scooters, when they have accessible structural features. For instance, some accessible features are:

Accessibility For Ontario Government Offices. Read full article.

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined accessible features in retail stores. In this article, we cover how a store should include accessibility in its retail policy. In particular, we look at how a store can ensure that its policy shows its welcome for all customers.

Including Accessibility in Your Retail Policy. Read full article.

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Since providers offer different kinds of services, this requirement applies differently to each kind of provider. This article will outline accessible customer service for retail stores. Accessible retail features help shoppers of all abilities buy what they need and want.

Including Accessible Retail Features in Your Stores. Read full article.

Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In our last article, we described what print disabilities are. We also discussed how different print disabilities impact what customers can read. In this article, we outline some best practices for serving customers with print disabilities.

Best Practices For Serving Customers with Print Disabilities. Read full article.