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Providing Accessible Customer Service in Person

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Many of these guidelines focus on accessible customer service in person. For instance, providers must:


Best Practices for Serving Customers with Invisible Disabilities

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with invisible disabilities. In our last article, we described some invisible disabilities. In this article, we outline some best practices for serving customers with invisible disabilities.


AODA Alliance to Present to Senate Standing Committee on Social Affairs Thursday April 11, 2019 on the Weak Bill C-81, the Proposed Accessible Canada Act

Here are the Specific Amendments We will Ask the Senate to Make to the Bill

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

April 8, 2019

SUMMARY


Customers with Invisible Disabilities

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. The term “disability” often brings to mind visible disabilities. In other words, providers can tell that a customer has a disability if they use an assistive device or a service animal. However, many people with disabilities do not use assistive devices or service animals. Instead, their disabilities are invisible. Nonetheless, providers must offer accessible service to customers with invisible disabilities. In this article, we describe some invisible disabilities and outline how providers must serve customers who have them.


AODA Alliance Writes Federal Party Leaders Seeking Commitments to Strengthen Bill C-81, and to Bring It Back Before Parliament After This Fall’s Federal Election If It is Not Passed With Amendments to Strengthen It

Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities http://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance

April 5, 2019

SUMMARY

We are diving head-first into our blitz before Canada’s Senate to get much-needed amendments to strengthen the weak Bill C-81, the Federal Government’s proposed Accessible Canada Act. Bill C-81 is called “An Act to ensure a barrier-free Canada” for people with disabilities. Yet it does not require a single disability barrier to ever be removed or prevented anywhere in Canada.