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Customers with Invisible Disabilities in the COVID-19 Pandemic
As Ontarians continue physical distancing in response to the COVID-19 pandemic, essential services are offering hours of service especially for seniors and customers with disabilities. During these times, only customers who are seniors or who have disabilities are allowed to come into stores. As a result, store staff must understand that they cannot always tell by looking at a person whether or not that person has a disability. The term “disability” often brings to mind visible disabilities. In other words, staff can tell that a customer has a disability if they use an assistive device or a service animal. However, many people with disabilities do not use assistive devices or service animals. Instead, their disabilities are invisible. Nonetheless, providers must offer accessible service to customers with invisible disabilities in the COVID-19 pandemic.
Customers with Disabilities in the COVID-19 Pandemic
As Ontarians continue physical distancing in response to the COVID-19 pandemic, businesses are serving more customers remotely. Stores and other essential services are now meeting more customer needs by phone, over email, or through delivery options. Remote customer service allows customers to make needed purchases while staying healthy and safe. To ensure that all customers have the benefit of remote service, businesses and other organizations must make their service accessible to customers with disabilities in the COVID-19 pandemic.
Accessible Online Learning in the COVID-19 Pandemic
As Ontarians continue social distancing in response to the COVID-19 pandemic, colleges and universities are implementing online learning. Moreover, elementary and high schools may also turn in-person classes into remote lessons students access online. Remote learning will allow students to complete their current year of study while staying healthy and safe. To ensure that all students have the benefit of remote learning at this time, schools and school boards must make the process accessible to students and educators with disabilities. Accessible online learning in the COVID-19 pandemic will help all students in Ontario learn in a safe environment.
Disability Advocacy Coalition Calls for Strong Action by Governments At All Levels to Address the Emergency Needs of People with Disabilities during the Covid Crisis
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities
Web: http://www.aodaalliance.org Email: aodafeedback@gmail.com Twitter: @aodaalliance Facebook: http://www.facebook.com/aodaalliance/
March 20, 2020
SUMMARY
Toronto Man’s Lawsuit Against Apple a Reminder That Disability Discrimination in Tech Still Happens, Says Employment Lawyer
Alex Coop
Alex Coop @ItsJustAlexCoop
Published: February 6th, 2020
Interacting with customers, fixing their devices, and getting a front-row seat to Apple’s latest offerings were a regular occurrence for Robert Shaw, who, until last summer, worked for the tech giant since 2011.
But now the 33-year-old is suing his former employer for lost wages and damages, alleging that Apple repeatedly refused to work on an individual accommodation plan with him and instead provided piecemeal solutions to his disability.