Search Results for: multiple
Review of Ontario Accessibility Finds Province is Failing Disabled Residents
Michelle McQuigge
Toronto
The Canadian Press
Published March 8, 2019
A scathing review of Ontario’s implementation of an accessibility law authored by former lieutenant-governor David Onley, seen arriving for his last day in office in Toronto in 2014, issues a withering indictment of nearly all aspects of the law.
Providing Accessible Customer Service Feedback
Under the Customer Service Standard of the AODA, service providers’ policies must include how they will create processes for accessible customer service feedback. These processes must outline how providers will receive and respond to feedback from customers with disabilities about how accessibly they provide goods and services. Accessible customer service feedback ensures that customers with disabilities can communicate with organizations about how well they are meeting customers’ needs.
Accessibility in the Digital Age: Okanagan Parent Voices Concern Over Technology Accessibility
By Jules Knox
Reporter/Anchor Global News
In the midst of a digital revolution with smartphones and apps, there are some people who are fighting a battle so they don’t get left behind. A blind Okanagan parent is speaking out after School District 23 introduced an app that he says makes it difficult for him to report his daughters’ absences from class.
Communicating with Customers with Disabilities
Under the Customer Service Standard of the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities. Communicating with customers with disabilities involves knowing that people sometimes give, understand, and receive information in different ways. Providers can start by making any written or multi-media information available using accessible formats or communication supports. Examples of this information include:
- Signs
- Advertisements
- Websites
- Menus
Accessible Customer Service Policies in Ontario
Under the Customer Service Standard of the AODA, service providers must create, implement, and maintain accessible customer service policies. These policies must outline how providers will serve customers with disabilities in accessible ways. Moreover, private businesses with fifty or more workers and all public sector organizations must put their policies in writing. Furthermore, they must give copies of their accessible customer service policies to any people who ask for them, and make the public aware that these copies are available upon request.