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News articles regarding the Accessibility for Ontarians with Disabilities Act (AODA)

Library Accessibility Features

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline some of the features that can make libraries accessible. Library accessibility features allow people of all abilities to enjoy reading and create community together.


Accessible Customer Service for Theatres

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. This article will outline accessible customer service for performance venues, such as movie and live theatres. Accessible theatres allow viewers of all abilities to enjoy performances of all kinds together.


Providing Accessible Retail Service

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Our last article outlined how to include accessible policies in retail stores. In this article, we cover what staff can do to create an accessible retail service experience for customers. In particular, we look at how staff can find ways to make their premises welcoming to customers who need accessible features that a store or mall does not have yet.


Customers with Print Disabilities

Under the Customer Service Standards of the AODA, organizations must serve customers with print disabilities. In this article, we first describe what print disabilities are and then outline how providers can serve customers who have them.

Customers with Print Disabilities

What is a print disability?

A print disability impacts someone’s ability to read printed material. For instance, people with print disabilities may:


  • Be blind, visually impaired, or deafblind

Best Practices for Serving Customers with Assistive Devices

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome customers using assistive devices. In our last article, we described different types of assistive devices. In this article, we offer some best practices for serving customers with assistive devices.

Best Practices for Serving Customers with Assistive Devices

Providers should speak to a customer with an assistive device directly instead of addressing a companion or support person.